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Case study

Management Development Program for the Port of Beirut

Management Development Program for the Port of Beirut
Port of Beirut
Associated Firm
Management Consulting
1999 – 2007
Project Details

This program consisted of three modules:

1. Organization Development: Updating and modernizing a previous study of the Port of Beirut which covered an assessment of the Port’s business environment including throughput, rates, infrastructure, goods traffic, competition, regulations, and regional changes; the implications of this environment and the business and information planning criteria. A set of objectives were formulated together with the strategic initiatives required to achieve those objectives, and the key success factors for realizing them. An enterprise model was developed which depicts the essential functions of the Port, the products to be delivered together with the objectives and constraints for each function – product pair. The business function scope was then identified as the basis for restructuring the Port on one side and establishing the business systems architecture on the other. The organization development included the design of a new organization structure that fits the business strategy of the port, and developing functional statements, job descriptions and commitment authority schedules.

The MIS strategic plan covered the developing of the business system architecture, establishing management criteria, developing the needed system and the data groups, defining various applications,  development and operational policy of the required system, as well as establishing implementation plans and timescales.

An assignment to review and update the organization structure of the port, in line with the new container terminal operations, including updating the job descriptions and functional statement was launched in Feb. 2006. It also included downsizing the cadre in accordance with the new structure and the prevailing technological development.


2. Quality Management Systems:  Covered upgrading of the ISO Quality Certification of the Port from the ISO 9001:1994 version to the new version of ISO 9001:2000, both systems were developed by Team International consultants and included the following scope of services:

– QMS and awareness training on ISO 9001:2000 requirements.

– Assisting the Port’s staff to update and upgrade the quality manual.

– Assisting various departments on documentation of procedures and forms in line with ISO 9001: 2000 requirements.

– Assisting the Port to implement the Quality Systems and procedures and forms.

– Undertaking the audits to assess conformity and supervision of corrections of non conformities.

TEAM International had provided the consultancy for the original certification.


3. Training Programs: A series of workshops were addressed to 115 head of units and sections employees of the port, covering training needs assessment, program design and delivery. The training included: Strategic Vision and Mission statement, Employees responsibilities and functions, Personal and managerial skills, Problem Solving and decision making, Communication and Negotiation skills, Self and time management, Meetings Planning, Reports writing and Dealing with the public.


Detailed Description of Actual Services Provided:

  • Assessment of regional shipping environment
  • Strategic planning and institutional assessment
  • Organizational restructuring and HR systems and procedures
  • Analysis of ports business architecture
  • Systems analysis
  • IT planning and specification
  • Quality management system design and awareness
  • QMS procedures and forms documentation
  • QMS audit
  • Training needs assessment
  • Training program design and delivery
  • Training evaluation