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Case study

Organisational Development Strategic Plan

Organisational Development Strategic Plan
Port of Beirut (POB)
Associated Firm
Management Consulting
Project Details

The program consisted of three modules:


    1. Organization Development

        • Assessment of the Port’s business environment including throughput, rates, infrastructure, goods traffic, competition, regulations, and regional changes.

        • A set of objectives were formulated together with the strategic initiatives required to achieve those objectives, and the key success factors for realizing them.

        • An enterprise model was developed which depicts the essential functions of the Port, the products to be delivered together with the objectives and constraints for each function – product pair.

        • The business function scope was then identified as the basis for restructuring the Port on one side and establishing the business systems architecture on the other.

        • Development of a new organization structure that fits the business strategy of the port, and developing functional statements, job descriptions and commitment authority schedules.

        • Development of an MIS strategic plan that covered the business system architecture, establishing management criteria, developing the needed system and the data groups, defining various applications, development and operational policy of the required system, as well as establishing implementation plans and timescales.


    1. Quality Management Systems

        • QMS and awareness training on ISO 9001:2000 requirements.

        • Assisting the Port’s staff to update and upgrade the quality manual.

        • Coaching various departments on documentation of procedures in line with ISO 9001:2000 requirements.

        • Assisting the Port to implement the Quality Systems and procedures.

        • Undertaking the audits to access conformity and supervision of corrections of non conformities.


  1. Training Program: A series of workshops were addressed to 115 of the port employees, covering: training needs assessment and program design and delivery. The training included: Strategic Vision and Mission, Employees responsibilities and functions, Personal and Managerial Skills, Problem Solving and Decision Making. Communication and Negotiation skills, Self and Time management, Meetings Planning, Reports Writing and Dealing with the Public.