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Case study

Technical Assistance for Implementation of Bus Transit Services

Technical Assistance for Implementation of Bus Transit Services
Public Transport and Railways Authority
Associated Firm
In Association with IAURIF, SYSTRA, SEMVAT
Transportation & Highway
Jan/1996 – Jan/1998
Project Details

Narrative Description of Project:
PTRA (OCFTC) desired to reinstate its services, especially after purchasing 200 new buses and rehabilitating its depot and workshop. PTRA (OCFTC) needed technical assistance in all aspects of running a bus public transport service. This project provided the technical assistance required.

Description of Actual Services Provided:
TEAM International in association with IAURIF, SYSTRA, and SEMVAT, were commissioned to provide technical assistance for the Public Transportation Authority to organize the administration, train the personnel, introduce a Management Information System, prepare an operational plan for bus public transport, and supervise its implementation.
The scope of work covered the following activities:
• General Organization:
– Reorganize the Public Transportation administration.
– Evaluate the current status of the personnel and prepare job descriptions for various positions of the proposed organization structure, including job requirements and responsibilities.
– Define the recruitment needs.
– Issue recruitment advertisements.
– Assist in evaluating the qualifications of existing staff and new recruits against PTA’s strategic human resources requirements.
• Human Resources:
– Establish training requirements for the proposed positions. 
– Identify the personnel that need training and define their individual training needs.
– Train the trainers.
– Assist and train the planning department staff on conducting feasibility studies, contract negotiations and contract administration as well as the overall planning.
– Upgrade the capabilities in planning and studies.
• Setup of Operations:
– Specify the required fleet of buses, and identify the route extensions needed, the sizes of buses (large-small), and scheduling of buses and drivers.
• Setup of Commercial Operations:
– Identify suitable techniques to be used for ticketing (on-bus, by machine, membership, etc.)
– Marketing: advertisements on the buses (inside, outside, etc.).
• Management Information System:
– Computerization system requirements.
• Implementation:
– Follow up on all the procedures, making sure that they are implemented correctly.